Using Social Media to Connect with Taxpayers
In a flurry of last minute filing, the tax season drew to a close yesterday. The filing process is one where you, the tax filer, and tax agencies hope that the filing goes smoothly. For you, errors in...
View ArticleOpening up government data using standardized interfaces
Last Thursday San Francisco City Hall hosted the event, Open APIs for government. Participants gathered to hear speakers discuss some techniques for exposing government data to developers and the...
View ArticleOnly 35 applications stand between you and your new small business
A couple days ago in Minneapolis, my co-presenter John Miri (a Senior Fellow at Governing’s Center for Digital Government) threw out a provocative statistic. In one state (which I won’t name), an...
View ArticleThe citizen experience: to guide or not to guide?
Earlier this week I presented at the Federation of Tax Administrations Technology Conference in Atlanta. This event looks at how technology can be used to improve and streamline state tax collection...
View ArticleInterviews with Open Government Innovators
The inaugural GovFresh event this Wednesday offered a compelling glimpse at how to deliver on the open government promise. After the event, we had a chance to chat with number of the event’s speakers...
View ArticleTurning modernization upside down
Last week, I presented in Illinois about approaches to application modernization in government. The room was packed. I think this is a reflection of the multiple trends in government making...
View ArticleMind the gap: self-service vs. assisted-service
While I was at the Ohio Digital Government Summit this week, I was reminded of the challenge governments have balancing self-service channels vs. assisted service channels. My co-presenter discussed...
View ArticleUsing Mobility and Correspondence Tools to Improve Case Worker Efficiency
Earlier this week at the Adobe MAX conference, the new Adobe LiveCycle Suite ES2.5 was announced. There are a number of new aspects to the release but I want to focus on a two pieces that government...
View ArticleAdobe Government Assembly 2010: Better Citizen Engagement
The 2nd Adobe Government Assembly was held last week in Washington D.C. Over 500 attendees gathered to discuss innovative ways to engage with citizens more efficiently. The major topics of discussion...
View ArticleHappy citizens vs. happy customers
I recently participated in a panel discussing how concepts of customer centricity in the private sector can translate to use in the government. The private sector has significantly increased its...
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